← Human Leaders Academy
Short CourseLeading with Morabeza
Customer Experience with Morabeza
Tourism, hospitality, banking, healthcare, retail, telecommunications and public services.
- Course hours
- 8h · 2 sessões
- Format
- In person · Hybrid
- Next edition
- On request
Programme themes
- 01Customer journey
- 02Empathy and hospitality
- 03Critical moments
- 04Complaints and service recovery
Expected outcome
Experience map and service commitments.
Trainer
Trainer selected by Human Leaders Academy
- Pricing
- Indicative figures, shown excluding VAT and subject to confirmation of schedule, format and trainer.
- Class sizes
- Corporate prices are generally calculated for groups of up to 20 participants.
- Included
- Brief diagnosis, pedagogical preparation, digital materials, facilitation and certificate of participation.
- Not included
- Venue, catering, interpretation, travel, accommodation, special technical resources or licences.
Investment
On request